1. Information We Collect
 

We collect information you provide directly when you place an order (name, email, address, payment details), contact us, or subscribe to our newsletter. We also automatically collect IP address, browser type and pages visited.

 

2. How We Use Your Information

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• Process and fulfil your orders

• Send order confirmations and shipping updates

• Respond to customer support requests

• Send promotional communications (with your consent only)

• Improve our website and services

• Comply with legal obligations

 

3. Legal Basis for Processing (UK GDPR)

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• Contract — to fulfil orders you have placed

• Legitimate interests — to improve our services

• Consent — for marketing communications

• Legal obligation — to comply with applicable laws

 

4. Sharing Your Information

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We do not sell or rent your personal information. We may share it with shipping carriers, payment processors, and service providers (such as Wix) strictly to operate our business.

 

5. Data Retention

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We retain your data for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. Order data is typically retained for 7 years under UK tax law.

 

6. Your Rights (UK GDPR)

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You have the right to: access, correct, delete, and port your data; object to or restrict processing; withdraw consent at any time. To exercise these rights, contact us at: dermavibe.support@gmail.com

 

7. Cookies

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We use cookies to enhance your experience. Please see our Cookie Policy for full details.

 

8. Security

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We implement appropriate technical and organisational measures to protect your personal data. All payment transactions are encrypted using SSL technology.

 

9. Changes to This Policy

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We may update this policy from time to time. Changes will be posted on this page with an updated date.

 

10. Contact Us

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Email: dermavibe.support@gmail.com
Website: glowdermavibe.com/contact